Integrated wifi adapter on Surface Pro 6 doesn`t work

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  • SeanBirch
    PCHF Member
    • Nov 2020
    • 4

    #1

    Integrated wifi adapter on Surface Pro 6 doesn`t work

    [HEADING=2][/HEADING]
    The easy solution is of course to get an external wifi usb adapter. Question is, if I connect it, will it easily recognise it or could there be issues with the surface still trying to use the faulty integrated one?
    Cheers
  • phillpower2
    PCHF Administrator
    • Sep 2016
    • 15209

    #2
    Depends on two things, what if anything is wrong with the internal device and have the drivers for the internal device been uninstalled before connecting the USB device.

    Comment

    • Rustys
      PCHF Member
      • Jul 2016
      • 7862

      #3
      To add to what @phillpower2 has stated you may also disable the internal WiFi device.

      When you state it does not work not holding connection?
      poor connections?
      Slow connection?
      Range?

      Comment

      • SeanBirch
        PCHF Member
        • Nov 2020
        • 4

        #4
        Originally posted by Rustys
        To add to what @phillpower2 has stated you may also disable the internal WiFi device.

        When you state it does not work not holding connection?
        poor connections?
        Slow connection?
        Range?
        Doesn’t hold connection. We tried everything. Updating drivers, reinstalling drivers, rollback, system restore…

        Comment

        • SeanBirch
          PCHF Member
          • Nov 2020
          • 4

          #5
          Originally posted by phillpower2
          Depends on two things, what if anything is wrong with the internal device and have the drivers for the internal device been uninstalled before connecting the USB device.
          Okay, but if I do that there shouldn’t be n issue? Thanks

          Comment

          • Bruce
            PCHF Moderator
            • Oct 2017
            • 10702

            #6
            no, the PC will pick whatever wifi adapter is working and set with the network name and password.
            and as Rustys has siad, you can also set it to Disable in Network & Sharing Centre.
            but if it’s under warranty still, I’d be wanting it fixed, Surface Pro’s aren’t cheap.

            Comment

            • Rustys
              PCHF Member
              • Jul 2016
              • 7862

              #7
              Originally posted by SeanBirch
              We tried everything. Updating drivers, reinstalling drivers, rollback, system restore…
              What command(s) have you tried?
              Have you reset the entire network?
              Is the system set with a static and or dynamic IP address?

              What is the distance for the system to the WiFi server?
              What does the signal have to go through?
              Originally posted by SeanBirch
              Doesn’t hold connection.
              How long does it hold the connection?

              I agree with Bruce if under warranty contact them and get it fixed. you can always have the USB which are horrible under power and low range. as a back up.

              Comment

              • Rustys
                PCHF Member
                • Jul 2016
                • 7862

                #8
                Need any assistance?

                Comment

                • Rustys
                  PCHF Member
                  • Jul 2016
                  • 7862

                  #9
                  Thread closed

                  Comment

                  • Bruce
                    PCHF Moderator
                    • Oct 2017
                    • 10702

                    #10
                    bugger!
                    it’s annoying when we don’t hear back and find out how they got on!

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